about us
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We provide leading equestrian and country products with a high level of friendly customer service.
Our Commitment to you..
- Free delivery for orders over £75 (uk mainland)
- Easy returns
- Friendly uk customer service team
Who we are…
Run by an equestrian family, based in the South of England, our team offer a wealth of experience within the equestrian industry. We love trying new products and only supply products that meet our strict four point criteria –
Our 4 point Criteria
1. Effectiveness: We carefully evaluate each product to ensure it delivers on its promises and meets the needs of our customers.
2. Durability: We believe in providing products that stand the test of time, ensuring that they can withstand the rigors of equestrian activities and offer long-lasting performance.
3. Value: We prioritise offering products that provide excellent value for our customers, combining quality with reasonable pricing to ensure they get the most out of their investment.
4. Customer Satisfaction: Above all, we strive to offer products that our customers will love. We listen to their feedback, preferences, and needs, ensuring that the products we supply align with their expectations.
By adhering to these rigorous criteria, we curate a product range that is not only functional and cost-effective but also durable and stylish, catering to the diverse needs of equestrians and enhancing their overall experience.
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Environmental Pledge
As horse riders, we have a great appreciation for our beautiful natural world. We are committed to our environmental goals, which are as follow:
- Support eco-friendly products and brands
- Source new ways to become eco-friendly with a focus on packaging, resources and suppliers.
- Reduce our annual carbon footprint as a business and individuals
- Commit to our tree pledge.
Our Tree & hedge pledge
We love riding through beautiful woodland. Trees provide us with so much and we are happy to admit… we are tree huggers! From the fallen branches that we use as jumps when hacking, to the fallen leaves that we walk through in Autumn. Supporting our woodland is important to us.
We pledge to get more trees planted and continue to support our woodland.
Every year, we support and plant hundreds of lovely native trees and hedges in the UK.
We hope that our pledge will support future habitats and humans.
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Connect with our team
Email: info@emsequestrian.co.uk
Tel: 01243 256 996