Delivery Details – Getting Your Goodies to Your Doorstep!

Hey there, lovely shoppers! We’re all about making sure your goodies get to you smoothly. Check out this info on how we handle deliveries:

1. Delivery Options – Pick Your Speed:

We’ve got options! When you’re checking out, you can choose the delivery style that suits you best. Whether you’re in no rush or need it pronto, we’ve got standard, express, and speed demon options.

2. Delivery Rates 

We’ll calculate your delivery based on where you’re at, how fast you want it, and how heavy the loot is. You’ll see the delivery cost before you seal the deal. You can check out our rates below.

4. Estimated Delivery Time 

We’ll give you an estimate of when to expect your goodies based on where you are and the delivery method you picked. So you can keep an eye out.

5. Tracking Your Order 

Once your goodies are out the door, we’ll shoot you an email with a tracking number. You can use it to follow your package’s journey to your front door.

6. Delivery Confirmation – Ding Dong, It’s Here!

When your package arrives, we’ll shoot you another message. Ta-da, your goodies have landed!

7. Need Help? Holla!

Got questions about your delivery? No worries, hit us up at info@emsequestrian.co.uk. We’re here to sort you out and make sure your stuff gets to you pronto.

Happy shopping  ????

Get Your Goodies Delivered Right!

Hey there! We’re here to make sure your stuff gets to you hassle-free. Check out the scoop on how we roll with deliveries:

1. Free UK Delivery Fun

Great news – spend £75 or more, and we’ll sort your standard UK mainland delivery for free! We’re all about keeping things easy on your wallet. At the moment, this is for UK mainland only.

2. Dispatch Dance

After you hit that order button, give us a little time to work our magic. When busy we’re on it in 3-7 working days. If things get crazy, like during peak times, we might need a teensy bit more time. But don’t worry, our super friendly customer service team will keep you posted.

3. Turbo Charged

See something tagged as ‘need it now’? That’s your ticket to our turbo-charged service. You’ll be unwrapping your goodies fast! Remember, the clock’s ticking – order by 1pm UK time to zap it to you. This service is for UK Mainland only. 

4. Our 24-Hour Mojo

Give us at least 24 hours to sprinkle our handling magic on your order. We’re all about making sure your stuff is in tip-top shape before it hits the road.

5. Extra Love for Certain Spots

Hey, some places like Ireland, the Scottish Highlands, and faraway bits of the UK mainland will need a special price for our delivery services. No worries – our friendly helpers will give you a shout to clear things up.

6. Brace for Busy Times

When the holiday vibes are in full swing – like Christmas and Easter – things might take a smidge longer. We’re giving you the heads-up in case you’re counting down the days. Our delivery times are shown as estimates for flexibility when required.

7. Super Trusty Delivery Crew

We’ve teamed up with cool cats like Evri, DPD, Yodel, Royal Mail, Parcelforce & DPS to make sure your stuff gets to you safe and sound. You can bet we’re keeping tabs on your order every step of the way.

8. Backing it up

Sometimes a few products run on back order, if this is the case, our friendly team will give you a shout to arrange the details. 

Happy shopping! ????

Ready to make a return? Just fill out the form below, and we’ll shoot over a returns number to you. Easy peasy! ????

Complete the below form to start your return process.

You can return your items within 30 days of receipt of your shipment.

They must be:

• In the original packaging.
• In original condition.
• Clothing must be unwashed, unworn and with labels attached.
• Any items given on promotional offer must be returned with your order

Note: Items must be in alignment with the above conditions for a full refund or exchange to be permitted.

Returns are free of charge.

On receipt of your items, our returns team will process your order within approximately 2-4 working days. Our returns team will review and inspect your item(s) and notify you via your given contact method of the approval or rejection of your refund.

Refund Approved: A refund will be automatically processed and funds will be applied to your original payment method. This may take 2-7 working days to appear in your bank account.

Refund Refused: Should we refuse your refund, you will be notified immediately. 

Promotional Products: If you have received a promotional product with your order and wish to return your order. All gifts or promotional products received when ordering must be return. Should the promotional product not be returned, the value amount of the promotional product will be deducted from your refund of the order.

Yes of course! You can contact our customer service team using the information below:

Email: info@emsequestrian.co.uk
Tel: 01243 256996

All click and collect  / local delivery returns must first be processed using the online returns form. We will not accept any return drop offs unless a full returns agreement has been made.